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Access to convenient and transparent services

TQO - Currently, the procedure for issuing and exchanging driving licenses at the commune and ward levels has been implemented since March 1, 2025, according to the provisions of Circular 12/2025/TT-BCA issued by the Ministry of Public Security. Transferring driving licenses to the commune level can be seen as an approach to simplify administrative procedures and create more favorable conditions for people, especially in rural or remote areas.

Transferring driving license exchanges to the commune level brings specific and practical effects. Increasing access to services, people do not need to go far to district or provincial centers to complete driving license procedures, helping to save time and costs. By effectively implementing administrative procedures, the commune level will become a unit that directly supports and serves people, making the process of issuing driving licenses faster.

Communes and wards also promote digital transformation, upgrade and improve software systems, modern equipment, digitize records, and minimize the presentation of paper records and documents when applying for a driver's license. People can submit their application for a driver's license renewal online in the electronic environment or at the headquarters of the commune, ward, or town police, creating all favorable conditions to serve the people. People are satisfied and excited when this service is performed quickly, publicly, and transparently. However, people need to be vigilant against new forms of fraud. The police force does not work with people over the phone, and does not issue or renew driver's licenses by phone. People absolutely do not provide personal information to anyone they do not know, including those who claim to be police officers. In particular, do not follow the requests of strangers who contact you via phone number claiming to be police officers, to guide you in installing applications, activating accounts, application software, "strange links", or requesting money transfers. People should not access strange website addresses, install "strange software", from "strange links", from unofficial application stores, of unknown origin.

Duc Anh

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